Inbox and support
TellDone has a built-in Inbox for important messages: webhook failures, account or billing notices, gift activations, deletion confirmations. From the same area you can contact support by voice or text without leaving the app.
Inbox
- The bell sits at the top right of the Record tab, next to the gear. A dot on it means you have unread messages.
- Tap the bell to open the Inbox.
- Each message has a category icon (with a tinted circle), a short title, a summary, and sometimes a button.
- Categories include webhook failures, account, billing, gift activations, gift and promo notices, deletion confirmations, language settings, and system notices.
- Swipe right on a message to mark it Read, or Acknowledge it if it asks you to.
- Swipe left and tap Archive to hide a message from your Inbox.
- Some messages need you to acknowledge them before you can hide them.
- Buttons can cancel an action (for example, Cancel account deletion) or open a settings screen (for example, Open settings to fix a language mismatch).
- When the Inbox is closed, an important message also shows as a short Inbox: banner for 5 seconds. Tap it to open the Inbox. With VoiceOver on, the banner stays until you dismiss it.
note
There's nothing to turn on. TellDone sends a message when something needs your attention.
Common Inbox messages you might see
| Category | When you see it |
|---|---|
| Webhook failures | An automation has failed 3 or more times in a row (retries count too). Check the automation's address and sign-in details in Settings > Integrations > Automations. |
| Gift activated | Your Pro gift started with your first recording (or a promo was applied). |
| Gift ending | Your Pro gift is about to end, or has ended and you're back on Free. |
| Subscription extended | A promo code or a time extension from TellDone added time to your plan. |
| Subscription canceled | Your paid subscription was canceled. |
| Thanks for choosing (plan) | You bought a paid plan. |
| Account deletion scheduled | You confirmed deletion, and the card shows the date. Tap Cancel account deletion to keep your account during the 7-day grace period. |
| Language mismatch | TellDone detected that your speech does not match your content language. For example, you record in French but your content language is set to English. The button opens Content language in Settings so you can change it. You get this card at most once per content language change, and you need to acknowledge it before you can archive it. |
| App language changed | You switched the app to a different language. A suggestion appears to also update your content language if they now differ. This message doesn't add a dot to the bell. |
| Support ticket received | Your voice or text support message was submitted successfully. |
| Support reply | TellDone's support team replied to your ticket. |
| No voice in your recording | A recording had no voice in it, probably because it started by accident. No note was created, and it didn't count toward your limits. |
| No words recognized | TellDone couldn't make out any words in a recording. No note was created, and it didn't count toward your limits. Try again a little closer to the microphone. |
| Voice edits are a Basic feature | You asked to change a note, task, or event by voice on the Free plan. Your recording was saved, its new information was added to the original note, and any new tasks and events in it were created, but the change wasn't applied. |
| Couldn't apply that change | Your note was saved, but the change you asked for can't be made by voice yet. You can make it by hand in the app. |
| Repeats set to hourly | You asked for something to repeat more often than once an hour, so it was set to repeat hourly. |
| A password was added to your account | Someone set a password on your account, so you can now sign in with email too. If it wasn't you, reset the password right away. |
| MCP access enabled | You connected an AI assistant to TellDone, so MCP access was turned on. You can change or turn it off in Settings > Integrations > AI Agents (MCP). |
Voice support
- iPhone: Settings > Help & Support > Contact Support.
- Record up to 5 minutes describing the issue, type a message, or do both. A warning appears 60 seconds before the 5-minute limit.
- Optionally categorize your issue (Auto / Billing / Bug / Feature / Account / Other). Pick Auto to let TellDone route it for you.
- When you send it, it goes straight to the TellDone support team, and you see a short confirmation.
- You can send up to 5 messages an hour. After that, wait an hour or use email instead.
- Email fallback: tap Or send via email to open Mail with support@telldone.app filled in.
tip
Voice is faster than typing for explaining a bug or describing what you tried. Record naturally: TellDone's support team listens to your recording and reads the transcript.
Privacy
- Inbox messages are stored on TellDone's servers and tied to your account.
- Support submissions (voice and text) include your account email and recent information about how you use the app to help diagnose your issue. They are kept according to TellDone's privacy policy.
- Support voice recordings are kept for 90 days. Deleting your account deletes your support history too.