Account and billing

This page covers sign-in, subscription and account problems.

Can't sign in

If you can't access your account:

1. Double-check your email address for typos
2. Make sure your password is correct - passwords are case-sensitive
3. Check your internet connection
4. Tap Forgot password? to reset your password

If you signed up with Apple or Google, tap Sign in with Apple or Continue with Google to sign in. To also sign in with your email later, tap Set a password in Settings > Account once you're in.

"Invalid email or password"

This error means the credentials you entered don't match any account.

• Check that it's the email you signed up with
• Check for typos, such as extra spaces or a wrong domain (.com instead of .net)
• If you're sure the email is right, reset your password (see Forgot password below)

"Passwords do not match"

This error appears on the Sign Up screen when the two password fields don't match.

• Retype both fields carefully
• Check that AutoFill didn't fill in a different password
• Your password needs at least 8 characters

Verification email not received

After creating your account, you should receive a verification email.

1. Check your spam/junk folder
2. Wait a few minutes - email delivery can sometimes be delayed
3. Sign in with your email and password. TellDone shows Verify your email; tap Resend verification email there. You'll see Email sent when it's on its way
4. Make sure you entered the correct email during registration

If the link in the email has expired, open it anyway and tap Resend verification email. TellDone sends you the link again, and it works for another 24 hours.

Forgot password

1. On the sign-in screen, tap Forgot password?
2. In Reset Password, enter your email address and tap Send Reset Link
3. Check your email (including spam) for the reset link
4. Follow the link to create a new password
5. Sign in with your new password

Subscription not active after purchase

If you just purchased a subscription but features aren't unlocked:

1. If you saw Payment received, your payment went through and TellDone is still confirming it with the App Store. You don't need to buy again. Wait a few minutes
2. Restart TellDone - close and reopen the app
3. Check Settings > Account - the plan badge next to Manage Subscription should show your new plan
4. Verify the purchase went through in your App Store purchase history
5. If your plan still isn't active the next time you open TellDone, tap Restore Purchases on the upgrade screen

note

TellDone subscriptions are managed through the Apple App Store. If the purchase didn't go through, check your App Store payment method.

Lost features after downgrade

When you downgrade, you keep your current plan until the end of the billing period. Then the new plan starts. Nothing is disconnected or deleted:

• Report types your new plan doesn't include are no longer created or shown. Reports you already have are kept and appear again if you upgrade
• Server integrations (Todoist, Notion, Microsoft To Do) stay connected. On Free, TellDone stops sending to them, but completions and deletions you make in Todoist or Notion can still reach TellDone. Microsoft To Do stops in both directions. Full sync resumes when you upgrade, with no need to reconnect. On Basic, integrations you already had keep syncing, but you can't connect more than your plan allows
• Webhook automations are kept. On Free they stop sending and stay locked until you upgrade. On Basic, automations you already had keep sending within 300 deliveries a month, but you can't add or switch on more than one
• Your existing data (notes, tasks, events) is not deleted
• You can disconnect an integration on any plan

tip

Your data is safe. If you upgrade again later, everything will still be there.

How to cancel your subscription

How you cancel depends on how you subscribed:

If you subscribed through the Apple App Store:

1. Open Settings on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find TellDone and tap it
5. Tap Cancel Subscription

If you have a Pro gift: see "What happens with my Pro gift" below. A gift has no subscription to cancel.

After cancellation, you keep your current plan's features until the end of the billing period. Then your account reverts to the Free plan.

caution

Deleting the TellDone app does not cancel your subscription. You must cancel through the App Store.

Deleted notes still count toward my monthly limit

Your monthly note count goes up each time a note is created. Deleting a note doesn't lower your monthly count.

• Deleted notes, tasks, and events go to the trash, where you can restore them from Settings > Activity
• How long they stay restorable depends on your plan: Free and Basic 30 days, Pro 90 days, Ultra 365 days
• Your note count starts fresh on the 1st of each month or when you change plans
• Deleting notes doesn't free storage either: your storage total counts every recording you've uploaded, including those of deleted notes
• You can't empty the trash early. Items are deleted automatically when their time runs out

I deleted my account but I'm still being billed

Account deletion does not cancel a paid subscription. The subscription lives with the store you bought it from, and TellDone can't cancel it for you.

The right order:

1. Cancel your subscription first. For the App Store, go to Settings > [your name] > Subscriptions on your iPhone
2. Then delete your TellDone account

For full steps see Account deletion.

What happens with my Pro gift

Your first voice recording unlocks 30 days of Pro (37 if that recording falls in the last 8 days of the month, UTC), then you're back on Free automatically. No subscription, nothing charged. In Settings > Account you'll see a Gift row with the end date.

• If you want to stop early, the Delete Account section of the Account screen shows an End gift and continue button. Tap it, then tap End gift now to confirm. Your gift ends right away and your account moves to Free.
• Otherwise the gift ends on its own on the date shown in the app. There is no subscription and no payment to cancel, and nothing is charged either way.
• As the end date gets close, the banner changes: in the last 7 days it says your gift ends soon, and in the last 24 hours it shows the hours left.

Got a promo code? Go to Settings > Account, tap Have a promo code?, enter it in Redeem code and tap Redeem. If it doesn't work, the app tells you why, for example that the code has expired or that you already have a plan.

The AI Agents (MCP) screen says I need Pro

AI Agents (MCP) works on every plan: on Free and Basic, AI assistants can read your data, and on Pro and Ultra they also get Read & Write. If the AI Agents (MCP) screen in Settings > Integrations still asks you to upgrade:

1. Update TellDone from the App Store - older versions showed a Pro lock
2. If the latest version still shows a lock, contact support from Settings > Help & Support > Contact Support

Account deletion didn't work

If you requested account deletion but it didn't seem to complete:

1. Check your email for the deletion confirmation message
2. Open the link in that email and tap Confirm Deletion on the page. Opening the link alone changes nothing. The link works for 7 days
3. Then a 7-day grace period begins - the deletion isn't instant. You can cancel until it ends, from Settings or the card in your Inbox. After that, the account and all data are permanently removed
4. If you didn't receive the confirmation email, check your spam folder
5. If the email never arrived, first cancel the pending request (Cancel on the banner at the top of the Record screen), then request deletion again from Settings > Account > Delete Account

note

To cancel, sign in and go to Settings > Account, tap Cancel Deletion and confirm with Yes, keep my account before the 7 days end.