Account and billing

Having trouble with your account, login, or subscription? Find solutions below.

Can't log in

If you can't access your account:

1. Double-check your email address for typos
2. Make sure your password is correct - passwords are case-sensitive
3. Check your internet connection
4. Try the Forgot password? link to reset your password

"Invalid email or password"

This error means the credentials you entered don't match any account.

• Verify you're using the correct email - try checking which email you registered with
• Check for typos - common mistakes include extra spaces, wrong domain (.com vs .net), and uppercase letters in the email
• If you're sure the email is right, reset your password using the steps below

"Passwords do not match"

This error appears during registration when the password and confirmation field are different.

• Retype both fields carefully
• Make sure you're not accidentally using autocomplete or autofill with different values
• Password must be at least 8 characters

Verification email not received

After creating your account, you should receive a verification email.

1. Check your spam/junk folder
2. Wait a few minutes - email delivery can sometimes be delayed
3. Try the resend verification option on the login screen
4. Make sure you entered the correct email during registration

Forgot password

1. On the login screen, tap Forgot password?
2. Enter your email address
3. Check your email (including spam) for the reset link
4. Follow the link to create a new password
5. Log in with your new password

Subscription not active after purchase

If you just purchased a subscription but features aren't unlocked:

1. Wait a few minutes - it can take a moment for the purchase to process
2. Restart TellDone - close and reopen the app
3. Check your plan in Settings - it should show your new plan name
4. Verify the purchase went through in your App Store purchase history

note

TellDone subscriptions are managed through the Apple App Store. If the purchase didn't go through, check your App Store payment method.

Lost features after downgrade

When you downgrade, you keep your current plan features until the end of your billing period. The new plan takes effect when your current period expires.

• Reports that were available on your old plan become unavailable on the new plan
• Server integrations beyond your new plan's slot limit are paused
• Webhook automations beyond the new limit are paused
• Your existing data (notes, tasks, events) is not deleted

tip

Your data is safe. If you upgrade again later, everything will still be there.

How to cancel your subscription

TellDone subscriptions are managed through the Apple App Store, not within the TellDone app.

1. Open Settings on your iPhone
2. Tap your Apple ID at the top
3. Tap Subscriptions
4. Find TellDone and tap it
5. Tap Cancel Subscription

After cancellation, you keep your current plan's features until the end of the billing period. Then your account reverts to the Free plan.

caution

Deleting the TellDone app does not cancel your subscription. You must cancel through the App Store.

Data still counting against quota after deletion

When you delete notes, tasks, or events, they go to the trash - not immediately removed.

• Items in the trash still count toward your storage and note quotas
• Trash retention depends on your plan: Free 7 days, Basic 30 days, Pro 90 days, Ultra 365 days
• To free up quota immediately, permanently delete items from the trash

Account deletion didn't work

If you requested account deletion but it didn't seem to complete:

1. Check your email for the deletion confirmation message
2. You have a 7-day grace period - the deletion isn't instant
3. After 7 days, the account and all data are permanently removed
4. If you didn't receive the confirmation email, check your spam folder
5. Try requesting deletion again from Settings > Delete account

info

If you want to cancel a pending deletion, go to Settings during the 7-day grace period.