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Account and billing

Having trouble with your account, login, or subscription? Find solutions below.

Can't log in​

If you can't access your account:

  1. Double-check your email address for typos
  2. Make sure your password is correct - passwords are case-sensitive
  3. Check your internet connection
  4. Try the Forgot password? link to reset your password

"Invalid email or password"​

This error means the credentials you entered don't match any account.

  • Verify you're using the correct email - try checking which email you registered with
  • Check for typos - common mistakes include extra spaces, wrong domain (.com vs .net), and uppercase letters in the email
  • If you're sure the email is right, reset your password using the steps below

"Passwords do not match"​

This error appears during registration when the password and confirmation field are different.

  • Retype both fields carefully
  • Make sure you're not accidentally using autocomplete or autofill with different values
  • Password must be at least 8 characters

Verification email not received​

After creating your account, you should receive a verification email.

  1. Check your spam/junk folder
  2. Wait a few minutes - email delivery can sometimes be delayed
  3. Try the resend verification option on the login screen
  4. Make sure you entered the correct email during registration

Forgot password​

  1. On the login screen, tap Forgot password?
  2. Enter your email address
  3. Check your email (including spam) for the reset link
  4. Follow the link to create a new password
  5. Log in with your new password

Subscription not active after purchase​

If you just purchased a subscription but features aren't unlocked:

  1. Wait a few minutes - it can take a moment for the purchase to process
  2. Restart TellDone - close and reopen the app
  3. Check your plan in Settings - it should show your new plan name
  4. Verify the purchase went through in your App Store purchase history
note

TellDone subscriptions are managed through the Apple App Store. If the purchase didn't go through, check your App Store payment method.

Lost features after downgrade​

When you downgrade, you keep your current plan features until the end of your billing period. The new plan takes effect when your current period expires.

  • Reports that were available on your old plan become unavailable on the new plan
  • Server integrations beyond your new plan's slot limit are paused
  • Webhook automations beyond the new limit are paused
  • Your existing data (notes, tasks, events) is not deleted
tip

Your data is safe. If you upgrade again later, everything will still be there.

How to cancel your subscription​

How you cancel depends on how you subscribed:

If you subscribed through the Apple App Store (most users on iPhone):

  1. Open Settings on your iPhone
  2. Tap your Apple ID at the top
  3. Tap Subscriptions
  4. Find TellDone and tap it
  5. Tap Cancel Subscription

If you redeemed a promo or gift code: see "I redeemed a promo code" below - use the "End trial now" option instead.

After cancellation, you keep your current plan's features until the end of the billing period. Then your account reverts to the Free plan.

caution

Deleting the TellDone app does not cancel your subscription. You must cancel through the App Store.

Data still counting against quota after deletion​

When you delete notes, tasks, or events, they go to the trash - not immediately removed.

  • Items in the trash still count toward your storage and note quotas
  • Trash retention depends on your plan: Free 7 days, Basic 30 days, Pro 90 days, Ultra 365 days
  • To free up quota immediately, permanently delete items from the trash

I deleted my account but I'm still being billed​

Account deletion does not cancel a paid subscription. Subscriptions live with your billing provider (Apple App Store or your web payment method), and deleting the TellDone account doesn't reach into them.

The right order:

  1. Cancel your subscription first - in the App Store (for App Store purchases) or through your billing portal
  2. Then delete your TellDone account

For full steps see Account deletion.

I redeemed a promo code, what now​

When you redeem a promo or gift code, your account upgrades to the gift plan immediately.

  • An "End trial now" button appears on the gift-trial banner (and on the Delete Account screen) if you want to stop early. Tapping it cancels the gift immediately and downgrades your account to Free right away - not at the end of the trial period.
  • Otherwise the trial ends automatically on the date shown in the banner at the top of the app. No charge is made either way.
  • The banner gets more prominent as the end date approaches, so you won't be surprised.

I get an error trying to register via the API​

When sending app_locale to the API directly, use one of the 15 supported codes: en, es, ru, de, fr, it, pt, nl, pl, sk, el, tr, ja, ko, zh. Values outside this set are silently treated as en. The mobile and web apps handle this automatically.

See MCP Access for details on direct API use.

I'm on Pro but the MCP screen says I'm locked​

If your MCP screen shows the Pro paywall even though you're on Pro:

  1. Confirm your subscription is active in Settings > Account > Manage Subscription
  2. If active, try toggling Disable then Enable on the MCP screen
  3. If still locked, contact support via the in-app Voice Support button

Account deletion didn't work​

If you requested account deletion but it didn't seem to complete:

  1. Check your email for the deletion confirmation message
  2. You have a 7-day grace period - the deletion isn't instant
  3. After 7 days, the account and all data are permanently removed
  4. If you didn't receive the confirmation email, check your spam folder
  5. Try requesting deletion again from Settings > Account > Delete Account
info

If you want to cancel a pending deletion, go to Settings during the 7-day grace period.

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