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Report issues

Reports are AI-generated summaries of your activity. Here's how to resolve common report problems.

"No report for this period"​

This means there's no report available for the date you're looking at. Possible reasons:

  • No activity - nothing happened in that period (no notes, no tasks created or completed, no events). A quiet day usually gets a short "Quiet day" report instead; after 6 quiet days in a row, no daily report is created
  • Too recent - the report hasn't been created yet (see the schedule below). The app doesn't let you open today, the current week or the current month. You can open the current year, but its report only appears on January 1
  • Plan limitation - reports are only available on certain plans (see the table below)
Report typeAvailable on
DailyBasic, Pro, Ultra
WeeklyPro, Ultra
MonthlyPro, Ultra
YearlyPro, Ultra
note

Free plan does not include any reports. Upgrade to Basic for daily reports, or to Pro for all report types.

My report is in the wrong language​

Reports are written in your Content language setting, not your app language. This is because reports summarize the content of your voice notes, which are in whatever language you speak.

For example, if your app is in English but you speak Russian, your reports will be in Russian.

To change the report language:

  1. In Settings, under Recording & AI, tap Content language
  2. Choose the language you want reports to use
  3. Future reports will use the new language
note

If your content language is one of the 20 app languages, the whole report email, subject included, is in that language. For other content languages, the subject, headings and labels use your app language and only the written summary uses your content language. Section headings inside the app follow your app language.

note

Changing the content language only affects future reports. Reports generated before the change keep their original language.

I'm on Basic but don't see weekly or monthly reports​

The Basic plan includes daily reports only. Weekly, monthly, and yearly reports need Pro and up. See Compare plans for details.

Report generated but mostly empty​

Reports need enough activity to produce meaningful insights. If a report seems thin:

  • Record more voice notes throughout the day
  • Create tasks and events to give the AI more data to analyze

Email report not received​

If you're not getting report emails:

  1. Check your spam/junk folder - report emails sometimes get filtered
  2. Check your email address in Settings > Account
  3. Go to Settings, under Notifications tap Email, and make sure the report type is switched on. Report emails always go to your account email address
  4. Add noreply@telldone.app to your contacts so report emails don't end up in spam. Report emails come from "TellDone" at that address
  5. Quiet days, and quiet weeks after the first one in a row, don't send an email, and daily report emails pause after a week without activity
note

Replies to noreply@telldone.app don't reach our support team. To get help, write to support@telldone.app.

Weekly report missing​

Weekly reports are generated at the start of each week (at 00:00 on Monday in your time zone), covering the previous Monday through Sunday.

If it's Monday and you don't see your weekly report:

  • Check that you're on Pro and up (weekly reports aren't available on Free or Basic)
  • Verify you had activity during the week - the report needs something to summarize
  • Reports are created at midnight, so check later Monday morning if it's very early

Monthly report missing​

Monthly reports are generated shortly after midnight on the 1st of each month in your time zone.

If it's the start of a new month and you don't see last month's report:

  • Check that you're on Pro and up
  • Verify you had activity during the month
  • Reports are created at midnight, so check later in the day if it's early on the 1st

Yearly report missing​

Yearly reports are generated on January 1 at midnight in your time zone, covering the year that just ended.

If it's early January and you don't see last year's report:

  • Check that you're on Pro and up
  • Verify you had activity during the year
  • Reports are created at midnight, so check later in the day if it's early on January 1

Report didn't generate​

Daily reports are created at midnight in your time zone. If a report didn't show up:

  1. Reports follow your TellDone time zone in Settings > Timezone. If you've moved to another time zone, check that it's right there. The next report may shift by a day
  2. Confirm you had activity that day - empty days may not produce a report
  3. If you haven't recorded, added a note or signed in for more than a week, daily reports pause. After 30 days without activity, all reports pause. Your next recording, note or sign-in turns them back on

Monthly report doesn't open​

Monthly reports are created automatically shortly after midnight on the 1st and open as one complete document.

  • Check your internet connection, then close the report and open it again
  • Reports are also delivered by email if you have email reports turned on

TellDone creates reports automatically on schedule. There's no button to create a report yourself.

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