Frequently asked questions
How many languages does TellDone support?
TellDone supports 60 languages for speech recognition and transcription. The iPhone app interface is available in 20 languages: English, Spanish, Russian, German, French, Italian, Portuguese (Brazil), Dutch, Polish, Slovak, Greek, Turkish, Japanese, Korean, Chinese, Croatian, Serbian, Bosnian, Slovenian, and Romanian. The web app offers 21, adding Montenegrin.
Can I use two languages?
Yes. Your app language and your content language are separate. For example, you can use the app in English while recording and getting reports in Russian.
- App language controls buttons, menus, and navigation
- Content language (the language you speak) controls how your speech is processed and what language reports are generated in
On iPhone, the app language follows your iPhone's language and comes in 20 languages. The web app lets you choose from 21. Content language is set in Settings and covers 60 languages.
Does TellDone work offline?
Yes. You can record voice notes without an internet connection. Recordings are saved locally on your device and automatically uploaded when you're back online.
While offline, you can also browse your existing notes, tasks, and events. Server features (transcription, AI analysis, sync) resume when you reconnect.
How is my voice data processed?
Your recording is uploaded to TellDone's servers, where it's transcribed and analyzed by AI to create your note, tasks and events.
If you turn on Apple Speech Recognition in Settings, your recording is transcribed on your iPhone and TellDone uses that text. Our servers don't transcribe it again. The audio is still uploaded and saved so you can play it back, and the text is analyzed by AI to create your note. Speaker labels for meetings are only available when our servers transcribe the recording.
What happens when I reach my plan limit?
You'll see a message telling you that you've reached a limit (notes, transcription minutes, daily uploads, storage, or recording length). Your existing data is safe - you just can't create new items beyond the limit until it resets or you upgrade.
Recordings with no voice or no recognizable words never use a note. The first 3 each day (your local day) don't use an upload or transcription minutes either, and those of 10 seconds or more get a notice in your Inbox. From the 4th that day, they count as an upload and can use minutes.
You can always type a text note instead if your transcription minutes are used up.
Can I change my content language?
Yes, anytime. In Settings, under Recording & AI, tap Content language and choose a new language. The change applies right away to all future recordings. Past recordings and reports keep their original language.
Choose the language you speak most often for the best accuracy. Avoid switching frequently between recordings.
How does Smart Context auto-complete work?
When you mention completing a task in a voice note - for example, "I finished the quarterly report" - TellDone finds the matching open task and marks it as done. This works for up to 3 tasks per recording and needs Auto-complete tasks turned on. If no task matches, the work is saved as one completed task (an achievement when Create achievements is on).
Smart Context matches your words against your active task list. It's available on Basic and up. On Free, finished work is only noted in the note's summary.
Can I undo an auto-completed task?
Yes. If Smart Context marked a task as done by mistake, you can undo it in three places:
- Right after the note is processed, tap Undo on the Tasks auto-completed card. It stays for about 5 seconds.
- Open the task and check Changes: the Status row marked Auto has an Undo button.
- Go to Settings > Activity, choose the Completed or All filter, swipe left on the Auto-completed row and tap Undo.
You can also mark the task as active again on its card.
Are webhook deliveries secure?
Yes. Every webhook delivery is signed with HMAC-SHA256. Your endpoint can verify the signature to confirm the data came from TellDone and wasn't changed on the way.
Can I export my data?
Yes, on every plan. On iPhone, go to Settings > Account > Export My Data (on the web, Settings > Data and privacy > Export my data). We email you when the export is ready, and you download it on the same screen: your data in JSON format plus your audio recordings, as ZIP files. This is useful for backups or if you want to move to another service.
The export stays available for 48 hours after it's ready. You can request a new export after 7 days, or right away if your last export failed.
How do I delete my account?
- Go to Settings > Account > Delete Account
- Enter your password to confirm (if your account has no password, for example because you signed up with Apple or Google, type DELETE)
- Check your email for a confirmation link. It works for 7 days
- Open the link and tap Confirm Deletion. A 7-day grace period begins, and you can cancel it in Settings > Account
- After 7 days, all data is permanently removed
We recommend exporting your data first if you want to keep a copy.
What's the difference between email reports and email forwarding?
These are two separate features:
- Email reports send you periodic AI summaries (daily, weekly, monthly, or yearly digests of your activity)
- Email forwarding emails you each new note as soon as it's ready, with its tasks and events in the same email
Email reports are available on Basic and up. Email forwarding needs Pro and up.
Can I use TellDone with Siri?
Yes. Siri can add a text note, stop a recording, show your tasks and show today's events, for example "Add a note in TellDone" or "Show my tasks in TellDone". TellDone also has actions for the Shortcuts app. See Siri and Shortcuts.
Siri can't start a voice recording on iPhone. Use the TellDone control in Control Center, on the Lock Screen or on the Action Button instead.
Can I edit a note title or task description directly?
Yes. Tap any field on the card to edit it. Changes save automatically. You can also use Add by voice: swipe right on the item in the list, or tap Add by voice on its card, and say what to change. Changing items with Add by voice needs Basic and up, with Auto-complete tasks turned on. On Free, new tasks and events you dictate this way are still created.
Why didn't my correction stick?
When a name is misspelled, fix it by hand on the card: in a note's title or summary, or in a task's title or description. TellDone learns the new spelling for future recordings only after you make the same correction three separate times.
That's deliberate - it keeps a one-off slip or typo from becoming a permanent rule. Correct the same word the same way three times and TellDone keeps using the new spelling. It starts applying from the next day, never right away, and the app doesn't show a message when it does.
A single fix still corrects the name right away in that same note and its tasks and events, on every plan.
Can I record more than 10 minutes on Apple Watch?
Pro and Ultra plans support chained Watch recording up to 60 minutes total (even on Ultra, the Watch is limited to 60 minutes - the full 90-minute length is only available on iPhone). Before each 10-minute segment ends, the Watch shows Recording ending with Continue and Finish. Tapping Continue starts the next segment.
On Free, recording stops at 5 minutes. On Basic, recording stops at 10 minutes. Neither plan supports chained segments.
What's the Inbox bell?
The bell at the top right of the Record tab, next to the gear, opens your Inbox: messages from TellDone about your account, billing reminders, webhook failures, and other things that need your attention. A dot on the bell means you have unread messages. See Inbox and support.
How do I contact support?
Go to Settings > Help & Support > Contact Support. You can record up to 5 minutes of voice or type your message, or tap Or send via email. See Inbox and support.
What are the 7 note types?
TellDone's AI automatically classifies each note into one of 7 types:
- Task - something you plan to do
- Idea - a thought or concept to save
- Info - a fact, contact, address, or number
- Status - an update on what you've done
- Meeting - notes from a meeting or conversation
- Reflection - thoughts, conclusions, or observations
- Event - a plan with a specific date and time
The type is assigned automatically based on the content of your recording. You don't need to specify it.