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Account settings

Manage your account details.

Settings screen on iPhone showing account and data options

Account​

Tap Account (your name and email) at the top of Settings to see:

  • Email - your account email address
  • Name - your name
  • Manage Subscription - view your current plan and upgrade. On a Pro gift, the plan shows PRO · GIFT.
  • Have a promo code? - redeem a TellDone promo or gift code (see below)
  • Gift - if you're on a Pro gift, this row shows the date it ends
  • Change password - set a new password. If you signed up with Apple or Google, this row is called Set a password instead: add one so you can also sign in with your email.
  • Export My Data - get a copy of all your data, on every plan
  • Delete Account - permanently remove your account (see below)

Redeem a promo code​

  1. Go to Settings > Account and tap Have a promo code? (the same link is also on the upgrade screen)
  2. Enter your code in the Code field
  3. Tap Redeem

If the code is valid, you see "Your [plan] plan is active." Enter TellDone codes here; App Store offer codes don't work in this field.

Export your data​

Tap Export My Data and confirm with your password (or type EXPORT if your account has no password). We email you when your data is ready. The email has no download link: come back to Settings > Account > Export My Data to download your files. Your export stays available for 48 hours. You can request a new export once every 7 days, or right away if the last one failed. Learn more in Data export.

Delete account​

If you want to permanently delete your account and all data:

  1. Tap Delete Account
  2. Confirm: if your account has a password, enter your current password. If it doesn't (for example, you signed up with Apple or Google), type DELETE in the field.
  3. Check your email for a confirmation link. Until you confirm, your account keeps working, and Settings shows Deletion pending. Check your email with a Cancel Deletion button. The top of the Record screen also shows Check your email to confirm deletion with a Cancel button.
  4. Open the link (it works for 7 days) and tap Confirm Deletion on the page. Your 7-day grace period starts then, and you're signed out on all your devices.
  5. Changed your mind? Sign in again within the 7 days. In Settings > Account you'll see when your account will be deleted. Tap Cancel Deletion, then Yes, keep my account. You can also cancel from the card in your Inbox, or tap Cancel on the Account scheduled for deletion banner at the top of the Record screen. That button cancels right away, without asking again.
  6. After 7 days, your data is removed from our systems. It can persist in a monthly encrypted backup snapshot for up to 6 months.
caution

Account deletion is permanent and cannot be undone after the 7-day grace period. Make sure to export your data first if you want to keep a copy. Your export stays available for 48 hours.

note

Deleting your account doesn't cancel a paid subscription. If you pay through the App Store, cancel it first: go to Settings > [your name] > Subscriptions on your iPhone and tap TellDone. If you have a Pro gift, there's no payment to cancel: the gift ends on its own. To end it now, go to Settings > Account, tap End gift and continue in the Delete Account section, then tap End gift now.

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